VIP Orders
View and manage member VIP purchase, renewal, and top-up orders for reconciliation and payment exception handling.
How to Access
Top bar Finance → VIP orders, or visit /admin/vip-orders.
Page Sections
Filters
| Filter | Description |
|---|---|
| Order no. / user | Locate one order or one member |
| Status | Pending, paid, closed, refunded, etc. |
| Date | Order creation range |
| Payment method | Alipay, Stripe, etc. |
List Columns
| Column | Description |
|---|---|
| Order no. | Unique number |
| User | Buyer |
| Plan | Corresponding VIP Plans |
| Amount | Paid amount and currency |
| Payment method | Gateway used |
| Status | Payment lifecycle |
| Time | Created / paid time |
 |
VIP orders — list — filter bar and order table
Common Tasks
- Member charged but VIP not activated: Search user or gateway transaction ID → if order still Pending → check Payment Gateways callback → manual completion if system provides it.
- Finance reconciliation: Filter Paid by day → match payment channel statements.
- Cross-check VIP behavior: Unusual frequent purchases → check VIP behavior page linked from VIP Plans if enabled.
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