Forgot Password

Receive a reset link at your registered email, set a new password, then sign in again.

How to get there

• Click Forgot password on the Login page
• URL: /forgot-password

📷 Forgot-Password-form — Registered email field and Send reset request

Step 1: Send reset email

1. Enter your registered email (bound to your account).
2. Click Send reset request.
3. The page confirms: if that email is registered, a reset message will be sent (check spam/junk).

Note: For security, the same success message usually appears whether or not the email exists. If you don't receive mail, verify the address, wait, or contact the site owner.

Step 2: Set new password

1. Open the reset link from email (format: /reset-password?token=...).
2. On Set new password, enter New password and Confirm new password.
3. Click Save new password.

📷 Forgot-Password-set-new — New password, confirm password, and save button

4. On success you're redirected to /login?reset=ok—log in with your new password.

Invalid link

If you see Invalid or expired reset link:

• Return to Forgot Password and request again
• Confirm you copied the full link and it hasn't expired

When email recovery isn't available

• Self-service reset may be unavailable if SMTP isn't configured
• Use Ticket Support to verify identity with the site owner

Related docs

• Login
• Email Code Login (if you forgot password but can still receive email)
• Account Profile (change password after login)

Doc version: v1.0 | Product: FileEarner PPD | Market: Universal | Verified: 2026-06-12