Tickets

Submit questions about your account, payments, downloads, and more, and track progress and support replies in the list.

How to Get There

Sidebar Workbench → Tickets (/user/tickets). The account area in the top bar also has a quick link to tickets.

Create a Ticket

1. In the Create ticket section, choose a category:
   • Account issues
   • Payment / withdrawal
   • Download / files
   • Report / copyright
   • Other
2. Enter a subject and detailed description (include steps to reproduce, related file names, order numbers, etc.).
3. Click Submit ticket.
   

📷 — Tickets create form — new ticket form (category, subject, description, submit button)

My Tickets List

The list shows ticket ID, subject, status, and last updated time. Click View to open Ticket Detail.

📷 — Tickets list — my tickets list

Auto-Close Rule

Note: After support replies, if you do not respond within 24 hours, the ticket is closed automatically. Reply on the detail page promptly if you still need help.

Related Guides

• Ticket Detail
• Wallet & Withdrawals
• My Files