Ticket Management
Handle member support tickets: view threads, reply, close tickets. Top bar badge shows unread count.
How to Access
Top bar Operations → Ticket management or top bar Tickets shortcut—visit /admin/tickets.
Page Sections
Ticket List
| Column | Description |
|---|---|
| ID | Ticket ID |
| User | Submitter |
| Subject | Title summary |
| Category | Withdrawal, account, files, etc. |
| Status | Pending / in progress / closed |
| Updated | Last reply time |
Filters: status, category, keyword.
Ticket management — list — ticket table and status filters
Ticket Detail
| Area | Description |
|---|---|
| Thread | Member and admin messages |
| Reply box | Text reply; internal note if supported |
| Status actions | Mark in progress, close, reopen |
Member side: Ticket Support, Ticket Details.
[Screenshot pending] Ticket management — detail — conversation and reply box
Common Tasks
- Daily inbox: Check unread on Dashboard → filter Pending → reply to each.
- Withdrawal issue: Open ticket → check Withdrawal Review for same user → reply with outcome.
- Close resolved: Confirm member satisfied → close ticket → unread badge decreases.
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